Privacy Policy | balmology

Welcome to BALMOLOGY®'s Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we use your personal data when you visit our website, to process your orders and to provide you with a professional service.

This Privacy Policy was update on 1st October 2023.

WHAT INFORMATION WE COLLECT

We may collect, use, store different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name and last name.
Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers – Stripe or Paypal. Your payment card details are encrypted in your browser and securely transferred to the relevant third party payment provider to process a payment.
Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products you have purchased from us.

HOW WE COLLECT YOUR INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, postal address, email and contact number.

WHY WE COLLECT YOUR INFORMATION

To process your online orders, keep you informed of order status and manage any queries.
To inform you about new products, special offers or other information we think you may find interesting.
To notify you in relation to our legal obligations including changes to our terms or Privacy Policy.

HOW WE USE, STORE, SHARE, DISCLOSE YOUR INFORMATION

The BALMOLOGY® website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our lovely products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will NEVER sell, distribute or lease your personal information to third parties.

HOW WE USE COOKIES

Cookies are small pieces of data that are stored on your device. Cookies are implemented in every site built by Wix. By default, Wix use several persistent cookies for purposes of session and user authentication, security, keeping User’s preferences, connection stability and generally providing and improving their services. Specific cookies that may be used on our site include: svSession, hs, incap_ses_${Proxy-ID}_${Site-ID}, incap_visid_${Proxy-ID}_${Site-ID}, nlbi_{ID}, XSRF-TOKEN, smSession.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Should you wish you can check and manage cookies active, in your browser’s settings. For help, visit your browser’s guidance below:

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, as they are not governed by this privacy policy. Always refer to the websites privacy policy before proceeding.

HOW WE COMMUNICATE WITH YOU

We may contact you via email, telephone or text message. If you do not wish to receive information from us or you believe that any information we hold about you is incorrect or incomplete, please email us us as soon as possible.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances.

MANAGING YOUR PERSONAL INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, please email us. We will promptly address your request.